IMPORTANT QUESTIONS ANSWERED

If you can't find an answer to your questions here, you can reach out to us directly by email: info@ascenssior.com and we will come back to you straight away.

We partner with a number of suppliers and creators Globally. We securely vet with whom we work to ensure the products we sell are made in an ethical and sustainable way, to the highest standards.

We are based in London, U.K. with hubs in Europe.

Most items should arrive within 3-7 days, but it can depend on the product and your destination Country.

Once your order is confirmed you will receive updates on expected delivery times and shipment tracking.

Products with longer waiting times will be flagged on their product page.

Yes! We can ship Worldwide and use trusted Global Partners to quickly and safely get you your products.

Shipping is free for orders over £30.00, below this threshold, the cost is £3.49.

Whatever your problem, just contact us at info@ascenssior.com as soon as you can. We will make sure you are satisfied with your order. Once you contact us, we will guide you through the process. As standard, you have 30 days after receiving your order to let us know you want to return a product and receive a refund.

Simply paste the order tracking number you will receive once your purchase is handed to the courier here.

You can also find a link for 'Order Tracking' on the header menu of our website, anytime.

We are constantly adding new products and collections. Sign up to our updates to not miss out. We won't spam you, don't worry!